Privacy Policy
Last updated: 21/07/2025
At Kerswella Care, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and store your personal data, and your rights regarding that data.
Who We Are
Kerswella Care is a volunteer-led community organisation that provides transport and support services for residents of Kingskerswell, Ipplepen, and surrounding areas.
Our website address is: https://kerswellacare.org.uk
What Data We Collect
We may collect and process the following types of personal information:
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Name and contact details (phone number, email address, postal address)
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Health or mobility information relevant to your transport needs (with your consent)
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Volunteer application details
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Communication preferences
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Website usage data (via cookies or analytics tools)
How We Use Your Information
We use your personal data to:
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Provide transport and community support services
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Communicate with you regarding bookings or volunteering
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Manage and support our volunteer drivers
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Respond to enquiries submitted via our website or by phone/email
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Improve our services and website
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Comply with our legal and safeguarding obligations
We do not sell or rent your data to third parties.
Lawful Basis for Processing
We process your data under one or more of the following lawful bases:
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Consent – You have given us permission to process your personal data.
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Contract – Processing is necessary for the service you have requested.
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Legal obligation – We must comply with a legal or regulatory requirement.
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Legitimate interests – To provide and improve our services in a way that does not override your rights.
How We Store Your Data
We take appropriate steps to protect your data, including secure digital storage and limiting access to only those who need it. Personal data is retained only for as long as necessary for the purpose for which it was collected.
Your Rights
Under the UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your data (where appropriate)
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Object to or restrict certain types of processing
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Withdraw your consent at any time
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies to enhance your experience and collect anonymous usage statistics. You can control or delete cookies through your browser settings.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of these sites.
Contact Us
If you have any questions about this privacy policy or your personal data, please contact:
Kerswella Care
School Road, Kingskerswell TQ12 5DJ
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk
